With the modernization of networks accelerating heading into 2018, the promise of more open technologies and more orchestrated ecosystems has become a reality for Communications Service Providers (CSPs) who are now able to spin up, deliver, bill for and manage new services faster and more efficiently than ever.
Is your enterprise ready to support wave after wave of new technologies already disrupting and, in some cases, destroying traditional business?
Communications and collaboration are undergoing a major “uber-transformation” and, to a large extent, this is being driven by a new generation of customers, workers, and partners who have grown up mobile first, cloud first, and constantly connected. Enterprises who aren’t adapting fast enough are crumbling.
As real-time communications services are increasingly moving to the cloud, one of the biggest impacts and potential for growth revenue is coming at the intersection of software innovation and dramatically changing consumer behaviors.
(This is the third in a series of three articles regarding how the technology industry is being disrupted and who will be the winners and losers and how the winners are winning).
As the Exchange of Everything continues to accelerate, it’s time for real-time communications leaders to look way beyond their traditional networks and network services to recognize the massive opportunities opening up, given the Digitization of Everything.
Over the last several years, we have been working with some of the largest and most successful Communications Service Providers (CSPs) in the world, and it's been fascinating to be part of their transformation teams, contributing to their large-scale projects, as virtualized and software defined networks emerge and legacy networks continue to fade into the past.
There is a great deal of chatter within the tech community centered around AI, bots and messaging apps. What personally jumps out at me is the opportunity for travel industry companies to dip their toes into the API world and enable a messaging API for their customer service division.
In a world where everybody and everything can be connected, when machines and humans can interact in an exponential variety of ways, the opportunity to understand behavior better and serve up more useful and entertaining experiences is becoming the real, real-time communications game.