GENBAND’s New GENView Analytics Solution Offers Service Providers the Ability to Enhance Network Efficiency & Improve Customer Experience

GENBAND’s New GENView Analytics Solution Offers Service Providers the Ability to Enhance Network Efficiency & Improve Customer Experience

Fully virtualized analytics platform allows service providers to meet SLAs and improve Quality of Service with advanced data collection, analysis and reporting capabilities

PLANO, TX, November 9, 2016GENBAND, a leading provider of real-time communications solutions, today introduced its GENView Analytics platform, which gives service providers the ability to significantly reduce costs, enhance network efficiency and improve the customer experience. The horizontally scalable platform offers improved network visibility with some of the most advanced real-time monitoring capabilities on the market, allowing service providers to optimize network performance with predictive root cause analysis and network capacity planning. The GENView Analytics platform collects, analyzes and displays all available network element faults, performance metrics, packet and Call Data Records (CDR) information produced by GENBAND network and software elements. The fully virtualized platform also support various GENBAND Virtual Network Functions (VNFs) for different Network Functions Virtualization (NFV) deployment options.

“We designed GENView Analytics with the network of the future and our customers’ needs in mind –whether monitoring for SLA compliance, troubleshooting in real-time to improve network traffic or reducing customer support calls, our platform is designed to help our service provider customers improve their bottom line and enhance the customer experience,” said John McCready, Executive Vice President of Products and Corporate Development at GENBAND. “For years GENBAND has provided sophisticated solutions to manage network elements.  With our GENView Analytics software solution, service providers can now increase their network efficiency across GENBAND network elements utilizing a fully virtualized, high performance, and horizontally scalable big data framework.”

McCready added, “Several tier-one service providers have already selected GENView Analytics because of its powerful monitoring, analysis and performance capabilities.”

“With dynamic changes to network traffic service providers are increasingly seeking intelligent analytics solutions that can do more than simply collect data – they want solutions that deliver detailed insights into their communications networks,” said Stéphane Téral, Senior Research Director for Mobile Infrastructure and Carrier Economics Research, IHS Markit Technology. “They are looking for solutions that offer end-to-end analysis and the ability to accurately measure key performance metrics across the network elements, while allowing them to meet SLAs and guarantee quality of service.”

The GENView Analytics platform is a finalist in the Verizon & Intel® Network Builders Innovation Challenge 2016. The challenge is designed to stimulate innovation in SDN and NFV solutions that enhance the customer experience on Verizon’s network, built on solutions that contain Intel ingredient technologies. GENBAND is a finalist in the Analytics in a Virtualized Network Infrastructure category. Winners will be announced at the Intel Network Builders event in conjunction with Carrier Network Virtualization in Palo Alto, CA on December 5.

GENBAND will host a Webinar, Gain critical insight of your network with GENView Analytics, Wednesday, November 16, at 11:00 am Eastern/10 am Central.

GENView Analytics Capabilities

  • Data Collection – Scalable on demand analytics platform leveraging Big Data
  • Analyze & Troubleshoot - Provides real-time service visibility via reporting and analytics (Retrospective: Root cause analysis using stored data)
  • Dashboards - User Defined privileges that includes cross-platform support for HTML 5 and  customizable user dashboards
  • Architecture -  Carrier- grade solution designed to protect the network against failures and featuring distributed architecture that will continue operating even when a node in the cluster is offline
  • Assurance – Provides service providers with the ability to meet the Service Level Agreements (SLAs) and offer Quality Assurance to their customers, while reducing customer churn and revenue loss due to network and operational performance

Additional Resources

About GENBAND

GENBAND is a global leader in real-time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries. Kandy, its award-winning, disruptive real-time communications software development platform, is built from the company’s global telecommunications network and security technologies. The platform enables these companies to easily embed a full suite of voice, video, chat, screen-sharing and collaboration capabilities into their existing business, web and mobile applications.  The company’s Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable its customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND’s market-leading solutions, which are deployable in the network, on premise or through the cloud, help its customers connect people to each other and address the growing demands of today’s consumers and businesses for real-time communications wherever they happen to be. To learn more visit genband.com.

GENBAND, the GENBAND logo and icon are trademarks of GENBAND.

Company Contacts:

U.S. Press: 
Dennis Watson
GENBAND
+1 (972) 521-5921
 
International Press: 
Catherine Berthier
GENBAND
+1 (646) 741-1974

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